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Ioannis Bellos, associate professor of information systems and operations management, began researching service design as a PhD student at Georgia Tech.

User reviews often comprise two parts, the starred rating and the review. Jingyuan Yang, assistant professor of information systems and operations management, noticed a problem in that system.

To overcome potential racial bias, physicians should use digitized protocols when making decisions about patient care, according to a research paper co-written by Brad Greenwood, an associate professor of Information Systems and Operations Management in George Mason University’s School of Business.

“We all approach the world with knowledge that is infused by our own values,” says Matthew Cronin, co-author (with Laurie R. Weingart) of the research study Conflict Across Representational Gaps: Threats to and Opportunities for Improved Communication.

In his research, Hang Ren, an assistant professor of information systems and operations management, is investigating whether a 2012 federal regulation called the Hospital Readmissions Reduction Program (HRRP)—intended to improve patient care in hospitals by targeting readmissions for six targeted diagnoses or treatments—is fundamentally flawed in reducing readmissions or improving patient care.

Brett Josephson, assistant professor of marketing, has studied government contracting since he was a PhD student. In recently published research, Josephson—together with Ju-Yeon Lee, assistant professor of marketing at Iowa State University, and Babu John Mariadoss and Jean Lynn Johnson, associate professors of marketing at Washington State University—recommended that companies focus on specialization.